At MACK BEE9 NUTRACEUTICALS, we strive to provide high-quality honey products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Returns Eligibility

• Returns are accepted within 7 days of delivery.
• The product must be unopened, unused, and in its original packaging.
• A valid proof of purchase (order confirmation or invoice) is required.

2. Non-Returnable Items

• Opened or used products cannot be returned due to hygiene reasons.
• Items purchased under discounts or promotions are not eligible for returns.

3. Refund Process

• Once we receive and inspect the returned item, a refund will be issued to your original payment method within 15 days.
• Shipping charges are non-refundable.

4. Exchange Policy

• Exchanges are only available for items that arrive damaged or defective.
• Exchange will be done with in 4-6 working days.
• To request an exchange, provide clear images of the damaged product along with your order details.

5. How to Initiate a Return

To initiate a return or exchange, please follow these steps:

1. Email us at support@bee9.co.in with your order details and reason for return.
2. Wait for confirmation and return instructions from our team.
3. Ship the product back to the address provided in our response.
4. Once received and verified, we will process your refund or exchange.

For any questions, contact our support team at support@bee9.co.in.